Our Dynamics 365 complaint management software has been designed to meet the unique and complex challenges and responsibilities faced by our public sector clients. Dynamics 365 for complaint management is perfect for organisations looking to leverage existing Microsoft licenses to develop a cost effective complaints platform.
Our solution handles the most complex public sector processes, including judicial, police ombudsman and health and safety complaints. As a result we understand that all cases are different and therefore any solution must be equipped to handle any and all intricacies, as well as provide the ability to monitor complaint progress and be reactive to updates whenever and wherever you are.
Easy to use familiar Microsoft user interface.
We apply our knowledge from the complaint management domain to equip your organisation with the tools to manage individual cases, track service related activities and quickly locate the best resolution. We help empower case workers with the ability to deliver omni-channel solutions to citizens to ensure they are provided with an efficient, consistent level of service regardless of the channel they choose to communicate through.
How we've helped
Equiniti ICS partnered with a UK Investigative Office to develop a complaints management system, enabling for the efficient management of complaints from receipt through to resolution and reporting.
The primary objective was to develop and implement a web based complaint management system that promoted efficiency in handling complaints and support modern working practices.
Read the full case study for more information.