Equiniti's Complaint Management Solutions

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Our Dynamics 365 complaint management software is designed to meet the unique and complex challenges and responsibilities faced by public sector organisation.

Our solution handles the most complex public sector processes, including judicial, police ombudsman and health and safety complaints. As a result we understand that all cases are different and therefore any solution must be equipped to handle any and all intricacies, as well as provide the ability to monitor complaint progress and be reactive to updates whenever and wherever you are.



  • End-to-end complaint management platform deployed within in 10 working days.
  • A cost effective, scalable, low risk solution that maximises existing investments in MS Dynamics
  • Direct Citizen Interaction, management and communication.
  • Access at any time, from any location via native apps or all current mobile and desktop browsers
  • Configurable workflows which can be edited in browser by clients
  • Comprehensive reporting via real-time dashboards 
  • Scheduled reporting and powerful Management Information/capabilities gaining powerful business insights.

Cost Effective

Leverage existing Microsoft licensing within your organisation


Ease of Use

Easy to use familiar Microsoft user interface.



Direct Citizen Interaction, management and communication.

equiniti ics

We apply our knowledge from the complaint management domain to equip your organisation with the tools to manage individual cases, track service related activities and quickly locate the best resolution. We help empower case workers with the ability to deliver omni-channel solutions to citizens to ensure they are provided with an efficient, consistent level of service regardless of the channel they choose to communicate through.

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How we've helped

Equiniti ICS partnered with a UK Investigative Office to develop a complaints management system, enabling for the efficient management of complaints from receipt through to resolution and reporting.

The primary objective was to develop and implement a web based complaint management system that promoted efficiency in handling complaints and support modern working practices.

Read the full case study for more information.

Case study

Request A Free Demo

Dynamics 365 for Complaints Management is a cloud based case management solution built on Microsoft Dynamics 365. Our product experts are on hand to demonstrate our solutions powerful functionality and how it can be deployed across multiple sector as a highly efficient complaint management platform.

Who is it for?

  • Organisations who require a cost effective complaint management solution
  • Organisations looking to leverage existing Microsoft licenses
  • Organisations looking for a quickly configurable case management solution

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Embracing Complaints and Building Trust

To read more about complaint management and the benefits it can bring to your organisation read our free access guide.

From this guide you will:

- Learn how complaints can be used to
benefit organisations and citizens.
- Understand how technology can help
achieve customer service goals.
- Form a complaint management action plan.

Read More