Equiniti's complaint management services have been specially designed to meet the unique and complex challenges and responsibilities faced by our public sector clients. We have developed a range of complaint management solutions to meet the most complex public sector processes, including Judicial, Police Ombudsman and health and safety complaints. As a result we understand that all cases are different and therefore any solution must be equipped to handle any and all intricacies, as well as provide the ability to monitor complaint progress and be reactive to updates whenever and wherever you are.
No organisation, whether private or public sector, can deliver fault‑free services all the time, however hard they may try. The true test is how authorities deal with challenges when they arise and how they respond to and manage complaints.