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All citizens have the right to request a copy of any data that is held about them, as well as information including how their data is collected, managed and used by public sector bodies.
By engaging with and utilising complaints, businesses can derive an effective tool for process and service improvement which can lead to building trust with their customer base.
Improving services at a time when financial restrictions can hamper large investments means leaders need to act smart in order to develop and deliver enhanced provisions to customers and citizens.
Being inundated with complaints is an indicator that something might not be quite right in your organisation.
Whilst actively welcoming complaints is perhaps a step too far, placing an emphasis on solving problems is vital for continuous improvement within any organisation.
It's not necessary to try and avoid complaints. The real value to businesses is how they deal with complaints when they arrive, and how they develop their systems and processes as a result to benefit the business in the long run.
No organisation, whether private or public sector, can deliver fault‑free services all the time, however hard they may try. The true test is how authorities deal with challenges when they arise and how they respond to and manage complaints.
An effective document management system can empower staff, save money and ensure full regulatory compliance.
The decision to migrate from traditional working practices and shift to modern digital first, cloud based services is not one to be taken lightly, but it is one that is being made throughout public sector.