Insights and Resources

Equiniti is delighted to be sponsoring the annual Information and Records Management Society (IRMS) Conference 2018 from Sunday 20^th – Tuesday 22^nd May at the Hilton Brighton Metropole.

Almost by definition ‘new’ technology doesn’t (or at least shouldn’t) stand still. For it to continue to be useful to the user it must evolve and stay relevant to their business needs and provide an excellent user experience.

As we continue to move forward in a world where customers want bigger and better levels of engagement and interaction with organisations than ever before, the importance of an effective feedback and complaints management process is growing, too.

All organisations who provide a service to customers will inevitably deal with complaints and unfavourable feedback from time to time; no operation can deliver fault-free customer service all the time, however hard they may try.

Blockchain may be one of the most hyped terms in business technology, but for good reason - blockchain is proving to be a huge disrupter across most business sectors and industries.

With more and more public services moving online, are certain sectors of society being left behind?

Mobile working is nothing new, but thanks to advances in technology and organisational thinking, more employees now have the ability to work effectively while out of office, which is helping them to exceed their customers' expectations.

When dealing with aging technology systems, multiple stakeholders and internal challenges, it can seem difficult to find a budget friendly and efficient method of achieving a high level of service and accountability.

Digitising government will have its challenges due to the need for high levels of compliance, large volumes of personal data and a diverse range of mission-critical responsibilities.

There’s a lot of talk about how all businesses need to transform to become more market relevant and more efficient than the competition. A valuable tool in this drive for transformation is technology. 

A few years ago, we were discussing the app economy. Apps (i.e. applications, typically, on mobile devices) were revolutionary, or so it appeared. Everyone wanted an app and tech entrepreneurs fell over themselves to get in on the act. Even government departments and local authorities rolled out apps.

Agility and flexibility are the modern watchwords associated with the provision of digital services – and government is very much in the business of providing digital services.