Insights and Resources

    Is your customer service process automated yet?

    17 Oct 2019

    Improving services at a time when financial restrictions hamper investments in public bodies means leaders need to act smart in order to develop and deliver enhanced provisions to citizens.

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    Removing Pain Points - why digital complaint platforms make sense

    24 Sep 2019

    Being inundated with complaints is an indicator that something might not be quite right in your organisation.

    Whilst actively welcoming complaints is perhaps a step too far, placing an emphasis on solving problems is vital for continuous improvement within any organisation.

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    Engage with complaints to retain customers and build profits

    30 Aug 2019

    It's not necessary to try and avoid complaints. The real value to businesses is how they deal with complaints when they arrive, and how they develop their systems and processes as a result to benefit the business in the long run.

     

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    Using complaints as a catalyst for change in the public sector

    19 Aug 2019

    No organisation, whether private or public sector, can deliver fault‑free services all the time, however hard they may try. The true test is how authorities deal with challenges when they arise and how they respond to and manage complaints.

     

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    10 reasons why a document management system will help you

    11 Jul 2019

    An effective document management system can empower staff, save money and ensure full regulatory compliance. 

     

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    Choosing the right document management system

    11 Jul 2019

    Document management is a term you’re more than likely familiar with, but what does it really mean?

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    Think about this when developing a digital transformation strategy

    27 Jun 2019

    The decision to migrate from traditional working practices and shift to modern digital first, cloud based services is not one to be taken lightly, but it is one that is being made throughout public sector.

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    Top tips for handling Subject Access Requests

    06 Jun 2019

    All citizens have the right to request a copy of any data that is held about them, as well as information including how their data is collected, managed and used by public sector bodies.

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    How Northern Ireland can make it to the top in digital government

    23 May 2019

    “Digital Transformation” has become synonymous with digital strategies throughout the world. It’s disruptive and drives change as a result of technological advancements that impacts customer behaviour patterns.

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    How RPA fits within the workplace

    03 May 2019

    Will your job soon be done by a robot? Robotic Process Automation (RPA) has been widely blamed for cutbacks.

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    EQContent brochure

    21 Mar 2019

    EQContent is a collection of modules which together empower and enable organisations to discover sensitive and personal information.

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    Robotic Process Automation: threat or opportunity?

    19 Mar 2019

    The robots are coming. But it’s ok. It’s not quite in the shape of a dystopian future that Hollywood would have us believe is around the corner.  No need to send Arnie back to save us just yet.

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