Insights and Resources

    Top tips for handling Subject Access Requests

    06 Jun 2019

    All citizens have the right to request a copy of any data that is held about them, as well as information including how their data is collected, managed and used by public sector bodies.

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    How Northern Ireland can make it to the top in digital government

    23 May 2019

    “Digital Transformation” has become synonymous with digital strategies throughout the world. It’s disruptive and drives change as a result of technological advancements that impacts customer behaviour patterns.

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    How RPA fits within the workplace

    03 May 2019

    Will your job soon be done by a robot? Robotic Process Automation (RPA) has been widely blamed for cutbacks.

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    EQContent brochure

    21 Mar 2019

    EQContent is a collection of modules which together empower and enable organisations to discover sensitive and personal information.

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    Robotic Process Automation: threat or opportunity?

    19 Mar 2019

    The robots are coming. But it’s ok. It’s not quite in the shape of a dystopian future that Hollywood would have us believe is around the corner.  No need to send Arnie back to save us just yet.

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    Public Sector Case Management in Northern Ireland

    12 Feb 2019

    Following the 2017 ‘Making Lives Better’ report, the Northern Ireland Government set out its digital strategy, centred on enabling deep and radical digital transformation within the public sector 

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    Case Management Action Plan: What to Consider

    30 Jan 2019

    Transforming case management systems in conjunction with digital transformation strategies has been on the agenda for decision makers and influencers alike for some time now. If you are in this process,

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    Top 5 tips for implementing an effective Complaints Management System

    11 Dec 2018

    Dealing with customer complaints effectively is a challenge that presents itself to companies and organisations across the world, particularly those who provide a service to customers. 

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    Document management implementation

    26 Nov 2018

    A six step checklist for effective document management implementation. 

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    The evolution of document management

    19 Nov 2018

    Gone are the days when document management constituted an overstuffed filing cabinet. Now, document management solutions can be used to systematically organise and process both paper and digital documents, but this isn’t without its challenges.

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    Why the public sector need document management systems

    15 Nov 2018

    Data governance is becoming increasingly important in the public sector to ensure information is shared securely. 

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    Effective complaint handling in the public sector

    15 Nov 2018

    A seven step guide to handling complaints effectively in the public sector.

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