Insights and Resources

Reality Check: Could Virtual Reality Help Us in the Workplace?

24 May 2018

‘Ready Player One’, the book (2011) and movie (2018), is a view of a dystopian world where Virtual Reality (VR) is so compelling it has taken over from real life.

 

 

 

government services and – as we’ve seen from the Facebook/Cambridge Analytic scandal – has become a valuable commodity in its own right. Ensuring data flows unhindered is fundamental to our businesses and institutions but its value means it has to be protected. This throws up something of a dichotomy for organisations looking to transform.

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Why Back Office Processes Should Be A Priority

21 May 2018

It’s often said that transformation starts with the customer. The consensus is that digitalisation should fundamentally seek to serve the customer better by reducing friction.

 

 

 

government services and – as we’ve seen from the Facebook/Cambridge Analytic scandal – has become a valuable commodity in its own right. Ensuring data flows unhindered is fundamental to our businesses and institutions but its value means it has to be protected. This throws up something of a dichotomy for organisations looking to transform.

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The Data Dichotomy: Are Transformation and Data Security Incompatible?

21 May 2018

Data is the oil of the digital age. It helps power our economies, provide us with e-government services and - as we've seen from Facebook/Cambridge Analytic scandal - has become a valuable commodity in its own right. 

 

 

 

government services and – as we’ve seen from the Facebook/Cambridge Analytic scandal – has become a valuable commodity in its own right. Ensuring data flows unhindered is fundamental to our businesses and institutions but its value means it has to be protected. This throws up something of a dichotomy for organisations looking to transform.

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Are we giving consent to use our data too freely?

24 Apr 2018

If ever there was a pivotal moment in the future of digitalisation that time is now. The Cambridge Analytica Facebook scandal, which has sparked controversy over foreign state interference and election rigging, has far wider implications.

 

 

 

 

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Are you really who you say you are?

28 Mar 2018

Almost by definition ‘new’ technology doesn’t (or at least shouldn’t) stand still. For it to continue to be useful to the user it must evolve and stay relevant to their business needs and provide an excellent user experience.

 

 

 

 

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Four key benefits of a complaints management process that works

19 Mar 2018

As we continue to move forward in a world where customers want bigger and better levels of engagement and interaction with organisations than ever before, the importance of an effective feedback and complaints management process is growing, too.

 

 

 

 

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Five reasons complaints can benefit your business

05 Mar 2018

All organisations who provide a service to customers will inevitably deal with complaints and unfavourable feedback from time to time; no operation can deliver fault-free customer service all the time, however hard they may try.

 

 

 

 

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Blockchain... Are the possibilities endless?

28 Feb 2018

Blockchain may be one of the most hyped terms in business technology, but for good reason - blockchain is proving to be a huge disrupter across most business sectors and industries.

 

 

 

 

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Is digital inclusion just a pipe dream?

14 Feb 2018

With more and more public services moving online, are certain sectors of society being left behind?

 

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Improving customer experience by spending less time in the office

31 Jan 2018

Mobile working is nothing new, but thanks to advances in technology and organisational thinking, more employees now have the ability to work effectively while out of office, which is helping them to exceed their customers' expectations.

 

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Customer relationship management

28 Jan 2018

When dealing with aging technology systems, multiple stakeholders and internal challenges, it can seem difficult to find a budget friendly and efficient method of achieving a high level of service and accountability.

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Demystifying digital transformation in the public sector

24 Jan 2018

Digitising government will have its challenges due to the need for high levels of compliance, large volumes of personal data and a diverse range of mission-critical responsibilities.

 

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