Insights and Resources

All citizens have the right to request a copy of any data that is held about them, as well as information including how their data is collected, managed and used by public sector bodies.

EQContent is a collection of modules which together empower and enable organisations to discover sensitive and personal information.

Dealing with customer complaints effectively is a challenge that presents itself to companies and organisations across the world, particularly those who provide a service to customers. 

A six step checklist for effective document management implementation. 

Gone are the days when document management constituted an overstuffed filing cabinet. Now, document management solutions can be used to systematically organise and process both paper and digital documents, but this isn’t without its challenges.

Data governance is becoming increasingly important in the public sector to ensure information is shared securely. 

A seven step guide to handling complaints effectively in the public sector.

One topic that has been at the forefront of everyones mind is GDPR.

All public bodies who provide a service to citizens will inevitably deal with complaints and unfavourable feedback from time to time; no operation can deliver fault‑free services all the time, however hard they may try.

As we continue to move forward in a world where citizens want bigger and better levels of engagement and interaction with organisations than ever before, the importance of an effective feedback and complaint management process is growing.

As a nation, we’re experts at complaining and expect our grievances to be heard. 

How public sector bodies manage, record and report complaints can vary drastically. It’s not unusual to see public sector bodies relying on manual paper and pen, or excel based complaint management. 

UK citizens have been making complaints to the Parliamentary and Health Service Ombudsman for over fifty years.

Manage is Equiniti’s end to end document and content lifecycle management solution, built on Microsoft SharePoint.

Build is designed to simplify the daunting tasks that organisations face in moving their content from complex, convoluted and confusing file shares structures to a collaborative, managed Microsoft SharePoint Environment.

Discover is a software product that helps organisations discover sensitive and personal identifiable information (PII) within all types of structured and unstructured data.

Business intelligence (BI) is the knowledge derived from analysing an organisation’s information.

Equiniti offers an enterprise-wide CRM solution using Dynamics 365 to manage and track a student’s journey throughout their academic study and their wider relationship with the academic institution.

By Charlie Tuxworth, Director of Software & Innovation, Equiniti

Digital transformation is much more than simply shifting services to the cloud.

Equiniti’s Customer Relationship Management (CRM) solution is delivered on the cloud based Microsoft Dynamics 365 platform.

‘Ready Player One’, the book (2011) and movie (2018), is a view of a dystopian world where Virtual Reality (VR) is so compelling it has taken over from real life.

It’s often said that transformation starts with the customer. The consensus is that digitalisation should fundamentally seek to serve the customer better by reducing friction.

Data is the oil of the digital age. It helps power our economies, provide us with e-government services and - as we've seen from Facebook/Cambridge Analytic scandal - has become a valuable commodity in its own right. 

Equiniti provide a spectrum of services in relation to data protection and GDPR legislation compliance and the role that cloud based services can play in helping organisations achieve compliance.

If ever there was a pivotal moment in the future of digitalisation that time is now. The Cambridge Analytica Facebook scandal, which has sparked controversy over foreign state interference and election rigging, has far wider implications.

Almost by definition ‘new’ technology doesn’t (or at least shouldn’t) stand still. For it to continue to be useful to the user it must evolve and stay relevant to their business needs and provide an excellent user experience.

Blockchain may be one of the most hyped terms in business technology, but for good reason - blockchain is proving to be a huge disrupter across most business sectors and industries.

With more and more public services moving online, are certain sectors of society being left behind?

Mobile working is nothing new, but thanks to advances in technology and organisational thinking, more employees now have the ability to work effectively while out of office, which is helping them to exceed their customers' expectations.