Insights and Resources

How well do you know the hierarchy of data file size names, and just how much data can each measurement store? 

When we suffer a perceived injustice at the hands of an organisation one of our first instincts is to complain. When regaling tales of wrongdoing to peers the first question often asked is ‘Did you make a complaint?’ 

Equiniti have a strong track record of helping organisations implement, manage and support electronic document and records management systems (EDRMS).

Today there are 2.7 Zettabytes of digital data in the world and people are generating 1.7 megabytes of data per second. 

Complaining has never been easier. Smartphones provide a multitude of channels where we can complain at our fingertips – either directly or indirectly. 

Records management is traditionally associated with archivists and record managers in service industries. Yet the reality is that its prevalent in every business, making it difficult to underestimate its importance. 

Robots are dumb. Fact. Don't believe me?

Effective Complaint Handling in the public sector put sthe citizen first and builds trust.

By engaging with and utilising complaints, businesses can derive an effective tool for process and service improvement which can lead to building trust with their customer base.

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Improving services at a time when financial restrictions can hamper large investments means leaders need to act smart in order to develop and deliver enhanced provisions to customers and citizens.

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How public bodies manage, record and report complaints varies drastically.

Being inundated with complaints is an indicator that something might not be quite right in your organisation.

Whilst actively welcoming complaints is perhaps a step too far, placing an emphasis on solving problems is vital for continuous improvement within any organisation.

It's not necessary to try and avoid complaints. The real value to businesses is how they deal with complaints when they arrive, and how they develop their systems and processes as a result to benefit the business in the long run.

No organisation, whether private or public sector, can deliver fault‑free services all the time, however hard they may try. The true test is how authorities deal with challenges when they arise and how they respond to and manage complaints.

An effective document management system can empower staff, save money and ensure full regulatory compliance. 

Document management is a term you’re more than likely familiar with, but what does it really mean?

The decision to migrate from traditional working practices and shift to modern digital first, cloud based services is not one to be taken lightly, but it is one that is being made throughout public sector.

“Digital Transformation” has become synonymous with digital strategies throughout the world. It’s disruptive and drives change as a result of technological advancements that impacts customer behaviour patterns.

Will your job soon be done by a robot? Robotic Process Automation (RPA) has been widely blamed for cutbacks.

The robots are coming. But it’s ok. It’s not quite in the shape of a dystopian future that Hollywood would have us believe is around the corner.  No need to send Arnie back to save us just yet.

Following the 2017 ‘Making Lives Better’ report, the Northern Ireland Government set out its digital strategy, centred on enabling deep and radical digital transformation within the public sector 

Transforming case management systems in conjunction with digital transformation strategies has been on the agenda for decision makers and influencers alike for some time now. If you are in this process,

Following the adoption of the GDPR in May 2018, the role of the Data Protection Officer (DPO) within a organisation has become even more important, focusing on guiding organisations safely through the compliance minefield of data protection legislation.

Complaints management in the public sector