Insights and Resources

    Stick or Twist: Knowing when to upgrade your EDRMS

    18 Feb 2020

    Micro Focus has recently released the latest version of Content Manager (formerly Tower/HP TRIM, HPE Records Manager), its governance based enterprise content management system, version 9.4.

    Read More

    The data dilemma: Is it a document or a record?

    05 Feb 2020

    Today there are 2.7 Zettabytes of digital data in the world and people are generating 1.7 megabytes of data per second. 

    Read More

    Why is Complaint Management Important in the Public Sector?

    25 Jan 2020

    Complaining has never been easier. Smartphones provide a multitude of channels where we can complain at our fingertips – either directly or indirectly. 

    Read More

    Give Records Managers a Voice

    23 Jan 2020

    Records management is traditionally associated with archivists and record managers in service industries. Yet the reality is that its prevalent in every business, making it difficult to underestimate its importance. 

    Read More

    Taking the 'dumb' out of Robotic Process Automation (RPA)

    18 Nov 2019

    Robots are dumb. Fact. Don't believe me?

    Read More

    Embracing Complaints and Building Trust - The Guide

    13 Nov 2019

    Effective Complaint Handling in the public sector put sthe citizen first and builds trust.

    Read More

    Improving your organisation through complaints with Dynamics 365

    31 Oct 2019

    By engaging with and utilising complaints, businesses can derive an effective tool for process and service improvement which can lead to building trust with their customer base.

    .

    Read More

    Is your customer service process automated yet?

    17 Oct 2019

    Improving services at a time when financial restrictions can hamper large investments means leaders need to act smart in order to develop and deliver enhanced provisions to customers and citizens.

    .

    Read More

    Managing Complaints Effectively - The Guide

    09 Oct 2019

    How public bodies manage, record and report complaints varies drastically.

    Read More

    Removing Pain Points - why digital complaint platforms make sense

    24 Sep 2019

    Being inundated with complaints is an indicator that something might not be quite right in your organisation.

    Whilst actively welcoming complaints is perhaps a step too far, placing an emphasis on solving problems is vital for continuous improvement within any organisation.

    Read More

    Engage with complaints to retain customers and build profits

    30 Aug 2019

    It's not necessary to try and avoid complaints. The real value to businesses is how they deal with complaints when they arrive, and how they develop their systems and processes as a result to benefit the business in the long run.

     

    Read More

    Using complaints as a catalyst for change in the public sector

    19 Aug 2019

    No organisation, whether private or public sector, can deliver fault‑free services all the time, however hard they may try. The true test is how authorities deal with challenges when they arise and how they respond to and manage complaints.

     

    Read More

    10 reasons why a document management system will help you

    11 Jul 2019

    An effective document management system can empower staff, save money and ensure full regulatory compliance. 

     

    Read More

    Choosing the right document management system

    11 Jul 2019

    Document management is a term you’re more than likely familiar with, but what does it really mean?

    Read More

    Think about this when developing a digital transformation strategy

    27 Jun 2019

    The decision to migrate from traditional working practices and shift to modern digital first, cloud based services is not one to be taken lightly, but it is one that is being made throughout public sector.

    Read More

    Top tips for handling Subject Access Requests

    06 Jun 2019

    All citizens have the right to request a copy of any data that is held about them, as well as information including how their data is collected, managed and used by public sector bodies.

    Read More

    How Northern Ireland can make it to the top in digital government

    23 May 2019

    “Digital Transformation” has become synonymous with digital strategies throughout the world. It’s disruptive and drives change as a result of technological advancements that impacts customer behaviour patterns.

    Read More

    How RPA fits within the workplace

    03 May 2019

    Will your job soon be done by a robot? Robotic Process Automation (RPA) has been widely blamed for cutbacks.

    Read More

    EQContent brochure

    21 Mar 2019

    EQContent is a collection of modules which together empower and enable organisations to discover sensitive and personal information.

    Read More

    Robotic Process Automation: threat or opportunity?

    19 Mar 2019

    The robots are coming. But it’s ok. It’s not quite in the shape of a dystopian future that Hollywood would have us believe is around the corner.  No need to send Arnie back to save us just yet.

    Read More

    Public Sector Case Management in Northern Ireland

    12 Feb 2019

    Following the 2017 ‘Making Lives Better’ report, the Northern Ireland Government set out its digital strategy, centred on enabling deep and radical digital transformation within the public sector 

    Read More

    Case Management Action Plan: What to Consider

    30 Jan 2019

    Transforming case management systems in conjunction with digital transformation strategies has been on the agenda for decision makers and influencers alike for some time now. If you are in this process,

    Read More

    Top 5 tips for implementing an effective Complaints Management System

    11 Dec 2018

    Dealing with customer complaints effectively is a challenge that presents itself to companies and organisations across the world, particularly those who provide a service to customers. 

    Read More

    Document management implementation

    26 Nov 2018

    A six step checklist for effective document management implementation. 

    Read More

    The evolution of document management

    19 Nov 2018

    Gone are the days when document management constituted an overstuffed filing cabinet. Now, document management solutions can be used to systematically organise and process both paper and digital documents, but this isn’t without its challenges.

    Read More

    Why the public sector need document management systems

    15 Nov 2018

    Data governance is becoming increasingly important in the public sector to ensure information is shared securely. 

    Read More

    Effective complaint handling in the public sector

    15 Nov 2018

    A seven step guide to handling complaints effectively in the public sector.

    Read More

    Under Pressure: The challenges a Data Protection Officer faces

    13 Nov 2018

    Following the adoption of the GDPR in May 2018, the role of the Data Protection Officer (DPO) within a organisation has become even more important, focusing on guiding organisations safely through the compliance minefield of data protection legislation.

    Read More

    Managing Subject Access Requests

    12 Nov 2018

    One topic that has been at the forefront of everyones mind is GDPR.

    Read More

    Five reasons complaints can benefit public bodies

    12 Nov 2018

    All public bodies who provide a service to citizens will inevitably deal with complaints and unfavourable feedback from time to time; no operation can deliver faultfree services all the time, however hard they may try.

    Read More

    Complaint Management Process: Four Key Benefits

    10 Nov 2018

    As we continue to move forward in a world where citizens want bigger and better levels of engagement and interaction with organisations than ever before, the importance of an effective feedback and complaint management process is growing.

     

    Read More

    The importance of Root Cause Analysis

    08 Nov 2018

    Complaints management in the public sector

    As a nation, we’re experts at complaining and expect our grievances to be heard. 

    Read More

    Streamlining the complaint management process

    04 Nov 2018

    How public sector bodies manage, record and report complaints can vary drastically. It’s not unusual to see public sector bodies relying on manual paper and pen, or excel based complaint management. 

    Read More

    Why complaint handling needs to change

    01 Nov 2018

    UK citizens have been making complaints to the Parliamentary and Health Service Ombudsman for over fifty years.

    Read More

    EQContent Manage

    19 Sep 2018

    Manage is Equiniti’s end to end document and content lifecycle management solution, built on Microsoft SharePoint.

    Read More

    EQContent Build

    19 Sep 2018

    Build is designed to simplify the daunting tasks that organisations face in moving their content from complex, convoluted and confusing file shares structures to a collaborative, managed Microsoft SharePoint Environment.

    Read More

    EQContent Discover

    19 Sep 2018

    Discover is a software product that helps organisations discover sensitive and personal identifiable information (PII) within all types of structured and unstructured data.

    Read More

    Business Intelligence

    30 Aug 2018

    Business intelligence (BI) is the knowledge derived from analysing an organisation’s information.

    Read More

    Student lifecycle management

    30 Aug 2018

    Equiniti offers an enterprise-wide CRM solution using Dynamics 365 to manage and track a student’s journey throughout their academic study and their wider relationship with the academic institution.

    Read More

    Employee UX: the secret to growth and retaining talent

    10 Jul 2018

    By Charlie Tuxworth, Director of Software & Innovation, Equiniti

    Read More

    Digital Transformation

    03 Jul 2018

    Digital transformation is much more than simply shifting services to the cloud.

    Read More

    Customer Relationship Management

    05 Jun 2018

    Equiniti’s Customer Relationship Management (CRM) solution is delivered on the cloud based Microsoft Dynamics 365 platform.

    Read More

    Reality Check: Could Virtual Reality Help Us in the Workplace?

    24 May 2018

    ‘Ready Player One’, the book (2011) and movie (2018), is a view of a dystopian world where Virtual Reality (VR) is so compelling it has taken over from real life.

    Read More

    Why Back Office Processes Should Be A Priority

    21 May 2018

    It’s often said that transformation starts with the customer. The consensus is that digitalisation should fundamentally seek to serve the customer better by reducing friction.

    Read More

    The Data Dichotomy: Are Transformation and Data Security Incompatible?

    21 May 2018

    Data is the oil of the digital age. It helps power our economies, provide us with e-government services and - as we've seen from Facebook/Cambridge Analytic scandal - has become a valuable commodity in its own right. 

     

     

    Government services and – as we’ve seen from the Facebook/Cambridge Analytic scandal – has become a valuable commodity in its own right. Ensuring data flows unhindered is fundamental to our businesses and institutions but its value means it has to be protected. This throws up something of a dichotomy for organisations looking to transform.

    Read More

    General Data Protection Regulation

    08 May 2018

    Equiniti provide a spectrum of services in relation to data protection and GDPR legislation compliance and the role that cloud based services can play in helping organisations achieve compliance.

    Read More

    Are we giving consent to use our data too freely?

    24 Apr 2018

    If ever there was a pivotal moment in the future of digitalisation that time is now. The Cambridge Analytica Facebook scandal, which has sparked controversy over foreign state interference and election rigging, has far wider implications.

     

     

     

     

    Read More

    Are you really who you say you are?

    28 Mar 2018

    Almost by definition ‘new’ technology doesn’t (or at least shouldn’t) stand still. For it to continue to be useful to the user it must evolve and stay relevant to their business needs and provide an excellent user experience.

     

     

     

     

    Read More
    Equiniti technology How can we help

    Our Latest Tweets