Insights and Resources

Effective complaint handling in the public sector

15 Nov 2018

A seven step guide to handling complaints effectively in the public sector.


As a nation, we’re experts at complaining and citizens now demand that their grievances are dealt with more quickly and efficiently than ever before. If they aren't, they take to public channels to ensure that their voices are heard.  


We have designed a seven step guide to assist public bodies with the process of handling complaints to ensure the best outcome for both the public body and citizens.


If you would like any help or advice on managing complaints effectively contact us today. 


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Managing complaints effectively

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