Insights and Resources

    Effective complaint handling in the public sector

    15 Nov 2018

    A seven step guide to handling complaints effectively in the public sector.


    As a nation, we’re experts at complaining and citizens now demand that their grievances are dealt with more quickly and efficiently than ever before. If they aren't, they take to public channels to ensure that their voices are heard.  


    We have designed a seven step guide to assist public bodies with the process of handling complaints to ensure the best outcome for both the public body and citizens.


    Click here for more complaint management information.


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    Managing complaints effectively

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