Recording, tracking and resolving customer complaints is a key component of driving customer loyalty and ultimately developing more business. When a complaint is resolved efficiently, you have a greater opportunity to develop stronger and more profitable relationships with your customers.
Single view of all activity related to the complaint
Full auditability and accountability
Flexibility to support on-going business and legislative change
Efficient and faster access from any location and any device
Rapid customisation and deployment
Many options for integrating with existing customer management and administration systems