Now, more so than ever, the effective resolution of complaints in the public sector is being closely monitored. Every citizen who is unhappy with a public sector organisation, or the service it provides, has the right to make a complaint. Government organisations seek accountability and must capture and deal with complaints quickly and efficiently in line with associated legislation. Departments who are able to do so win the trust and the support of the communities they work within.
Our complaint management system receives, records, processes, responds to and analyses complaints data. It is built upon defined business processes, placing clarity at the centre of the complaint for both employees and citizens.
It provides accountability throughout the complaint journey, and can be customised to manage the complaint processes of a range of public sector organisations.