Top 5 tips for implementing an effective Complaints Management System
11 Dec 2018
Dealing with customer complaints effectively is a challenge that presents itself to companies and organisations across the world, particularly those who provide a service to customers.
A complaints management system (CMS) that successfully deals with grievances requires the right mix of people, processes and technology.
It’s not unusual for public sector groups to rely on traditional pen and paper systems when dealing with complaints. This not only presents issues with time, duplication, impeding workflow, but it also poses a data privacy risk.
Read are our top five tips for what you should look out for when the time comes to implement an effective complaints management system in your organisation.