The decision to migrate from traditional working practices and shift to modern digital first, cloud based services is not one to be taken lightly, but it is one that is being made throughout public sector.
Despite progress being made with the introduction of many online platforms in recent years, many areas of the public sector still find themselves relying on outdated IT infrastructure to deliver services, hindering their ability to offer the highest level of service users have come to expect through their interactions with private sector organisations.
The stakes can be high on multi million pound digital transformation projects, however by giving due consideration to each of the following points, you can give yourself a solid base from which to kick off.
- “Failing to plan, is preparing to fail”. Ask yourself what do you want to achieve? A clear vision of what you want the final outcome from a digital transformation journey to look like allows you to set goals and objectives to measure performance and track progress.
- Don’t expect instant results. This can be a long process, particularly for public sector organisations. From initial brief to securing funding, appointing a partner and developing a system through to implementation, particularly for a big project takes time. Temper expectations – like any new system it can take time to see tangible results.
- By embarking on a digital transformation program you are future proofing your organisation for a number of years, until the time comes again to evolve. Don’t fall in to the trap of short termism. By saving money on certain functions or features now, or restricting yourself in terms of future integrations, you may find yourself with a hefty piece of work further down the line. Ensure your system or platform has scalability to cope with future growth or demand.
- Don’t fall in to the trap of thinking technology will cure all your ills. A bad process is still a bad process. Evaluate each stage currently undertaken and reimagine this on a digital platform. Does it fit? Are there any gaps? These are questions that need answered prior to mapping your system. Additionally, leaders need to be able to stand back and take a pragmatic view of the competency and capability within their organisations both in terms of people, process, policy and technologies. Evaluate everything you do and if a process is not up to standard, don’t expect technology to solve it.
- Whilst some rely on their gut and instinct when it comes to making decisions, this doesn’t necessarily make it the right one. Use data to back up decisions - you can fall back on it if challenged. By analysing data and understanding where citizens operate and how they interact, services can be optimised to the most convenient medium for set user groups.
The successful handover and implementation of a digital platform should provide organisations with multiple benefits. Staff should enjoy efficiency savings, organisations should see financial savings and citizens should enjoy an enhanced, accessible service.
To speak about digital transformation, Equiniti ICS have a team of experts on hand to answer any questions. You can contact here: firstname.lastname@example.org