How public bodies manage, record and report complaints varies drastically.
It’s not unusual to see public sector bodies relying on manual paper and pen, or Excel-based complaint management. Through effective complaint management, pubic bodies can reap benefits of an enhanced service to citizens.
Our guide 'Managing Complaints Effectively in the Public Sector' examines key aspects of complaint management with a particular focus on current practices in the public sector and developing an action plan for future development.
What you can expect to gain from our guide:
Recognition of why complaints are mismanaged
Trackthe evolution of complaints
Understandingthe importance of Root Cause Analysis
How you can benefitfrom complaints
Formulate an actionable planto manage complaints more effectively.