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    Embracing Complaints and Building Trust - The Guide

    13 Nov 2019

    Effective Complaint Handling in the public sector put sthe citizen first and builds trust.

    Utilising digital tools to improve complaints management can be the first step in a broader service improvement plan aimed at delivering better services to citizens. Any investment in complaints management platforms needs to be spent wisely, with accessibility and usability at the fore, as well as an efficient resolution.


    From this guide you will:


    • Learn how complaints can be used to benefit organisations and citizens.
    • Understand how technology can help achieve customer service goals.
    • Form a complaint management action plan.


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