Insights and Resources

    Managing Subject Access Requests

    12 Nov 2018

    One topic that has been at the forefront of everyones mind is GDPR.

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    Five reasons complaints can benefit public bodies

    12 Nov 2018

    All public bodies who provide a service to citizens will inevitably deal with complaints and unfavourable feedback from time to time; no operation can deliver faultfree services all the time, however hard they may try.

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    Complaint Management Process: Four Key Benefits

    10 Nov 2018

    As we continue to move forward in a world where citizens want bigger and better levels of engagement and interaction with organisations than ever before, the importance of an effective feedback and complaint management process is growing.

     

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    The importance of Root Cause Analysis

    08 Nov 2018

    Complaints management in the public sector

    As a nation, we’re experts at complaining and expect our grievances to be heard. 

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    Streamlining the complaint management process

    04 Nov 2018

    How public sector bodies manage, record and report complaints can vary drastically. It’s not unusual to see public sector bodies relying on manual paper and pen, or excel based complaint management. 

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    Why complaint handling needs to change

    01 Nov 2018

    UK citizens have been making complaints to the Parliamentary and Health Service Ombudsman for over fifty years.

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    UK Central Government Department

    24 Oct 2018

    Equiniti created a document and records management solution for a UK Central Government department, with the dual aims of increasing collaboration and meeting compliance obligations. 

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    Forensic Science Northern Ireland

    08 Oct 2018

    Equiniti provided a major forensics science organisation with a sophisticated case management system (CMS) that is flexible, scalable, and integrates seamlessly with a range of software products, including the Causeway Criminal Justice Hub.

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    EQContent Manage

    19 Sep 2018

    Manage is Equiniti’s end to end document and content lifecycle management solution, built on Microsoft SharePoint.

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    EQContent Build

    19 Sep 2018

    Build is designed to simplify the daunting tasks that organisations face in moving their content from complex, convoluted and confusing file shares structures to a collaborative, managed Microsoft SharePoint Environment.

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    EQContent Discover

    19 Sep 2018

    Discover is a software product that helps organisations discover sensitive and personal identifiable information (PII) within all types of structured and unstructured data.

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    Business Intelligence

    30 Aug 2018

    Business intelligence (BI) is the knowledge derived from analysing an organisation’s information.

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