Insights and Resources

    The importance of Root Cause Analysis

    08 Nov 2018

    Complaints management in the public sector

    As a nation, we’re experts at complaining and expect our grievances to be heard. 

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    Streamlining the complaint management process

    04 Nov 2018

    How public sector bodies manage, record and report complaints can vary drastically. It’s not unusual to see public sector bodies relying on manual paper and pen, or excel based complaint management. 

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    Why complaint handling needs to change

    01 Nov 2018

    UK citizens have been making complaints to the Parliamentary and Health Service Ombudsman for over fifty years.

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    UK Central Government Department

    24 Oct 2018

    Equiniti created a document and records management solution for a UK Central Government department, with the dual aims of increasing collaboration and meeting compliance obligations. 

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    Forensic Science Northern Ireland

    08 Oct 2018

    Equiniti provided a major forensics science organisation with a sophisticated case management system (CMS) that is flexible, scalable, and integrates seamlessly with a range of software products, including the Causeway Criminal Justice Hub.

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    EQContent Manage

    19 Sep 2018

    Manage is Equiniti’s end to end document and content lifecycle management solution, built on Microsoft SharePoint.

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    EQContent Build

    19 Sep 2018

    Build is designed to simplify the daunting tasks that organisations face in moving their content from complex, convoluted and confusing file shares structures to a collaborative, managed Microsoft SharePoint Environment.

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    EQContent Discover

    19 Sep 2018

    Discover is a software product that helps organisations discover sensitive and personal identifiable information (PII) within all types of structured and unstructured data.

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    Business Intelligence

    30 Aug 2018

    Business intelligence (BI) is the knowledge derived from analysing an organisation’s information.

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    Student lifecycle management

    30 Aug 2018

    Equiniti offers an enterprise-wide CRM solution using Dynamics 365 to manage and track a student’s journey throughout their academic study and their wider relationship with the academic institution.

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    Garda Síochána Ombudsman

    30 Aug 2018

    In 2007, the Garda Siochana Ombudsman (GSOC) was a new organisation and needed a case management solution that could easily track and record complaints and investigations.

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    Employee UX: the secret to growth and retaining talent

    10 Jul 2018

    By Charlie Tuxworth, Director of Software & Innovation, Equiniti

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