Insights and Resources

    The evolution of document management

    19 Nov 2018

    Gone are the days when document management constituted an overstuffed filing cabinet. Now, document management solutions can be used to systematically organise and process both paper and digital documents, but this isn’t without its challenges.

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    Why the public sector need document management systems

    15 Nov 2018

    Data governance is becoming increasingly important in the public sector to ensure information is shared securely. 

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    Effective complaint handling in the public sector

    15 Nov 2018

    A seven step guide to handling complaints effectively in the public sector.

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    Under Pressure: The challenges a Data Protection Officer faces

    13 Nov 2018

    Following the adoption of the GDPR in May 2018, the role of the Data Protection Officer (DPO) within a organisation has become even more important, focusing on guiding organisations safely through the compliance minefield of data protection legislation.

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    Managing Subject Access Requests

    12 Nov 2018

    One topic that has been at the forefront of everyones mind is GDPR.

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    Five reasons complaints can benefit public bodies

    12 Nov 2018

    All public bodies who provide a service to citizens will inevitably deal with complaints and unfavourable feedback from time to time; no operation can deliver faultfree services all the time, however hard they may try.

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    Complaint Management Process: Four Key Benefits

    10 Nov 2018

    As we continue to move forward in a world where citizens want bigger and better levels of engagement and interaction with organisations than ever before, the importance of an effective feedback and complaint management process is growing.

     

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    The importance of Root Cause Analysis

    08 Nov 2018

    Complaints management in the public sector

    As a nation, we’re experts at complaining and expect our grievances to be heard. 

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    Streamlining the complaint management process

    04 Nov 2018

    How public sector bodies manage, record and report complaints can vary drastically. It’s not unusual to see public sector bodies relying on manual paper and pen, or excel based complaint management. 

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    Why complaint handling needs to change

    01 Nov 2018

    UK citizens have been making complaints to the Parliamentary and Health Service Ombudsman for over fifty years.

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    UK Central Government Department

    24 Oct 2018

    Equiniti created a document and records management solution for a UK Central Government department, with the dual aims of increasing collaboration and meeting compliance obligations. 

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    Forensic Science Northern Ireland

    08 Oct 2018

    Equiniti provided a major forensics science organisation with a sophisticated case management system (CMS) that is flexible, scalable, and integrates seamlessly with a range of software products, including the Causeway Criminal Justice Hub.

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