Insights and Resources

    10 reasons why a document management system will help you

    11 Jul 2019

    An effective document management system can empower staff, save money and ensure full regulatory compliance. 

     

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    Choosing the right document management system

    11 Jul 2019

    Document management is a term you’re more than likely familiar with, but what does it really mean?

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    Public Sector Case Management in Northern Ireland

    12 Feb 2019

    Following the 2017 ‘Making Lives Better’ report, the Northern Ireland Government set out its digital strategy, centred on enabling deep and radical digital transformation within the public sector 

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    Case Management Action Plan: What to Consider

    30 Jan 2019

    Transforming case management systems in conjunction with digital transformation strategies has been on the agenda for decision makers and influencers alike for some time now. If you are in this process,

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    Top 5 tips for implementing an effective Complaints Management System

    11 Dec 2018

    Dealing with customer complaints effectively is a challenge that presents itself to companies and organisations across the world, particularly those who provide a service to customers. 

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    Document management implementation

    26 Nov 2018

    A six step checklist for effective document management implementation. 

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    The evolution of document management

    19 Nov 2018

    Gone are the days when document management constituted an overstuffed filing cabinet. Now, document management solutions can be used to systematically organise and process both paper and digital documents, but this isn’t without its challenges.

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    Why the public sector need document management systems

    15 Nov 2018

    Data governance is becoming increasingly important in the public sector to ensure information is shared securely. 

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    Effective complaint handling in the public sector

    15 Nov 2018

    A seven step guide to handling complaints effectively in the public sector.

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    Under Pressure: The challenges a Data Protection Officer faces

    13 Nov 2018

    Following the adoption of the GDPR in May 2018, the role of the Data Protection Officer (DPO) within a organisation has become even more important, focusing on guiding organisations safely through the compliance minefield of data protection legislation.

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    Managing Subject Access Requests

    12 Nov 2018

    One topic that has been at the forefront of everyones mind is GDPR.

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    Five reasons complaints can benefit public bodies

    12 Nov 2018

    All public bodies who provide a service to citizens will inevitably deal with complaints and unfavourable feedback from time to time; no operation can deliver faultfree services all the time, however hard they may try.

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