By engaging with and utilising complaints, businesses can derive an effective tool for process and service improvement which can lead to building trust with their customer base.
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Improving services at a time when financial restrictions can hamper large investments means leaders need to act smart in order to develop and deliver enhanced provisions to customers and citizens.
Being inundated with complaints is an indicator that something might not be quite right in your organisation.
Whilst actively welcoming complaints is perhaps a step too far, placing an emphasis on solving problems is vital for continuous improvement within any organisation.
It's not necessary to try and avoid complaints. The real value to businesses is how they deal with complaints when they arrive, and how they develop their systems and processes as a result to benefit the business in the long run.
No organisation, whether private or public sector, can deliver fault‑free services all the time, however hard they may try. The true test is how authorities deal with challenges when they arise and how they respond to and manage complaints.
An effective document management system can empower staff, save money and ensure full regulatory compliance.
Document management is a term you’re more than likely familiar with, but what does it really mean?
The decision to migrate from traditional working practices and shift to modern digital first, cloud based services is not one to be taken lightly, but it is one that is being made throughout public sector.
“Digital Transformation” has become synonymous with digital strategies throughout the world. It’s disruptive and drives change as a result of technological advancements that impacts customer behaviour patterns.
Will your job soon be done by a robot? Robotic Process Automation (RPA) has been widely blamed for cutbacks.
The robots are coming. But it’s ok. It’s not quite in the shape of a dystopian future that Hollywood would have us believe is around the corner. No need to send Arnie back to save us just yet.
Following the 2017 ‘Making Lives Better’ report, the Northern Ireland Government set out its digital strategy, centred on enabling deep and radical digital transformation within the public sector
