Records management is traditionally associated with archivists and record managers in service industries. Yet the reality is that its prevalent in every business, making it difficult to underestimate its importance.
government services and – as we’ve seen from the Facebook/Cambridge Analytic scandal – has become a valuable commodity in its own right. Ensuring data flows unhindered is fundamental to our businesses and institutions but its value means it has to be protected. This throws up something of a dichotomy for organisations looking to transform.