Insights and Resources

    The Data Pyramid

    09 Apr 2020

    How well do you know the hierarchy of data file size names, and just how much data can each measurement store? 

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    Can You Relate to the Daily Challenges of Managing Complaints?

    12 Mar 2020

    When we suffer a perceived injustice at the hands of an organisation one of our first instincts is to complain. When regaling tales of wrongdoing to peers the first question often asked is ‘Did you make a complaint?’ 

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    Stick or Twist: Knowing when to upgrade your EDRMS

    18 Feb 2020

    Equiniti have a strong track record of helping organisations implement, manage and support electronic document and records management systems (EDRMS).

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    The data dilemma: Is it a document or a record?

    05 Feb 2020

    Today there are 2.7 Zettabytes of digital data in the world and people are generating 1.7 megabytes of data per second. 

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    Why is Complaint Management Important in the Public Sector?

    25 Jan 2020

    Complaining has never been easier. Smartphones provide a multitude of channels where we can complain at our fingertips – either directly or indirectly. 

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    Give Records Managers a Voice

    23 Jan 2020

    Records management is traditionally associated with archivists and record managers in service industries. Yet the reality is that its prevalent in every business, making it difficult to underestimate its importance. 

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    Taking the 'dumb' out of Robotic Process Automation (RPA)

    18 Nov 2019

    Robots are dumb. Fact. Don't believe me?

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    Improving your organisation through complaints with Dynamics 365

    31 Oct 2019

    By engaging with and utilising complaints, businesses can derive an effective tool for process and service improvement which can lead to building trust with their customer base.

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    Is your customer service process automated yet?

    17 Oct 2019

    Improving services at a time when financial restrictions can hamper large investments means leaders need to act smart in order to develop and deliver enhanced provisions to customers and citizens.

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    Removing Pain Points - why digital complaint platforms make sense

    24 Sep 2019

    Being inundated with complaints is an indicator that something might not be quite right in your organisation.

    Whilst actively welcoming complaints is perhaps a step too far, placing an emphasis on solving problems is vital for continuous improvement within any organisation.

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    Engage with complaints to retain customers and build profits

    30 Aug 2019

    It's not necessary to try and avoid complaints. The real value to businesses is how they deal with complaints when they arrive, and how they develop their systems and processes as a result to benefit the business in the long run.

     

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    Using complaints as a catalyst for change in the public sector

    19 Aug 2019

    No organisation, whether private or public sector, can deliver fault‑free services all the time, however hard they may try. The true test is how authorities deal with challenges when they arise and how they respond to and manage complaints.

     

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    10 reasons why a document management system will help you

    11 Jul 2019

    An effective document management system can empower staff, save money and ensure full regulatory compliance. 

     

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    Choosing the right document management system

    11 Jul 2019

    Document management is a term you’re more than likely familiar with, but what does it really mean?

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    Think about this when developing a digital transformation strategy

    27 Jun 2019

    The decision to migrate from traditional working practices and shift to modern digital first, cloud based services is not one to be taken lightly, but it is one that is being made throughout public sector.

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    How Northern Ireland can make it to the top in digital government

    23 May 2019

    “Digital Transformation” has become synonymous with digital strategies throughout the world. It’s disruptive and drives change as a result of technological advancements that impacts customer behaviour patterns.

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    How RPA fits within the workplace

    03 May 2019

    Will your job soon be done by a robot? Robotic Process Automation (RPA) has been widely blamed for cutbacks.

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    Robotic Process Automation: threat or opportunity?

    19 Mar 2019

    The robots are coming. But it’s ok. It’s not quite in the shape of a dystopian future that Hollywood would have us believe is around the corner.  No need to send Arnie back to save us just yet.

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    Public Sector Case Management in Northern Ireland

    12 Feb 2019

    Following the 2017 ‘Making Lives Better’ report, the Northern Ireland Government set out its digital strategy, centred on enabling deep and radical digital transformation within the public sector 

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    Case Management Action Plan: What to Consider

    30 Jan 2019

    Transforming case management systems in conjunction with digital transformation strategies has been on the agenda for decision makers and influencers alike for some time now. If you are in this process,

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    Top 5 tips for implementing an effective Complaints Management System

    11 Dec 2018

    Dealing with customer complaints effectively is a challenge that presents itself to companies and organisations across the world, particularly those who provide a service to customers. 

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    Document management implementation

    26 Nov 2018

    A six step checklist for effective document management implementation. 

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    The evolution of document management

    19 Nov 2018

    Gone are the days when document management constituted an overstuffed filing cabinet. Now, document management solutions can be used to systematically organise and process both paper and digital documents, but this isn’t without its challenges.

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    Why the public sector need document management systems

    15 Nov 2018

    Data governance is becoming increasingly important in the public sector to ensure information is shared securely. 

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    Effective complaint handling in the public sector

    15 Nov 2018

    A seven step guide to handling complaints effectively in the public sector.

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    Under Pressure: The challenges a Data Protection Officer faces

    13 Nov 2018

    Following the adoption of the GDPR in May 2018, the role of the Data Protection Officer (DPO) within a organisation has become even more important, focusing on guiding organisations safely through the compliance minefield of data protection legislation.

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    Managing Subject Access Requests

    12 Nov 2018

    One topic that has been at the forefront of everyones mind is GDPR.

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    Five reasons complaints can benefit public bodies

    12 Nov 2018

    All public bodies who provide a service to citizens will inevitably deal with complaints and unfavourable feedback from time to time; no operation can deliver faultfree services all the time, however hard they may try.

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    Complaint Management Process: Four Key Benefits

    10 Nov 2018

    As we continue to move forward in a world where citizens want bigger and better levels of engagement and interaction with organisations than ever before, the importance of an effective feedback and complaint management process is growing.

     

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    The importance of Root Cause Analysis

    08 Nov 2018

    Complaints management in the public sector

    As a nation, we’re experts at complaining and expect our grievances to be heard. 

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    Streamlining the complaint management process

    04 Nov 2018

    How public sector bodies manage, record and report complaints can vary drastically. It’s not unusual to see public sector bodies relying on manual paper and pen, or excel based complaint management. 

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    Why complaint handling needs to change

    01 Nov 2018

    UK citizens have been making complaints to the Parliamentary and Health Service Ombudsman for over fifty years.

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    Employee UX: the secret to growth and retaining talent

    10 Jul 2018

    By Charlie Tuxworth, Director of Software & Innovation, Equiniti

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    Reality Check: Could Virtual Reality Help Us in the Workplace?

    24 May 2018

    ‘Ready Player One’, the book (2011) and movie (2018), is a view of a dystopian world where Virtual Reality (VR) is so compelling it has taken over from real life.

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    Why Back Office Processes Should Be A Priority

    21 May 2018

    It’s often said that transformation starts with the customer. The consensus is that digitalisation should fundamentally seek to serve the customer better by reducing friction.

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    The Data Dichotomy: Are Transformation and Data Security Incompatible?

    21 May 2018

    Data is the oil of the digital age. It helps power our economies, provide us with e-government services and - as we've seen from Facebook/Cambridge Analytic scandal - has become a valuable commodity in its own right. 

     

     

    Government services and – as we’ve seen from the Facebook/Cambridge Analytic scandal – has become a valuable commodity in its own right. Ensuring data flows unhindered is fundamental to our businesses and institutions but its value means it has to be protected. This throws up something of a dichotomy for organisations looking to transform.

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    Are we giving consent to use our data too freely?

    24 Apr 2018

    If ever there was a pivotal moment in the future of digitalisation that time is now. The Cambridge Analytica Facebook scandal, which has sparked controversy over foreign state interference and election rigging, has far wider implications.

     

     

     

     

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    Are you really who you say you are?

    28 Mar 2018

    Almost by definition ‘new’ technology doesn’t (or at least shouldn’t) stand still. For it to continue to be useful to the user it must evolve and stay relevant to their business needs and provide an excellent user experience.

     

     

     

     

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    Blockchain... Are the possibilities endless?

    28 Feb 2018

    Blockchain may be one of the most hyped terms in business technology, but for good reason - blockchain is proving to be a huge disrupter across most business sectors and industries.

     

     

     

     

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    Is digital inclusion just a pipe dream?

    14 Feb 2018

    With more and more public services moving online, are certain sectors of society being left behind?

     

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    Improving customer experience by spending less time in the office

    31 Jan 2018

    Mobile working is nothing new, but thanks to advances in technology and organisational thinking, more employees now have the ability to work effectively while out of office, which is helping them to exceed their customers' expectations.

     

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    Demystifying digital transformation in the public sector

    24 Jan 2018

    Digitising government will have its challenges due to the need for high levels of compliance, large volumes of personal data and a diverse range of mission-critical responsibilities.

     

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    The emergence of the digital-native citizen

    10 Jan 2018

    There’s a lot of talk about how all businesses need to transform to become more market relevant and more efficient than the competition. A valuable tool in this drive for transformation is technology. 

     

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    How digital makes it real: The emergence of government as a platform

    20 Dec 2017

    A few years ago, we were discussing the app economy. Apps (i.e. applications, typically, on mobile devices) were revolutionary, or so it appeared. Everyone wanted an app and tech entrepreneurs fell over themselves to get in on the act. Even government departments and local authorities rolled out apps.

     

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    How flexible tech can support business innovation and imagination

    06 Dec 2017

    Agility and flexibility are the modern watchwords associated with the provision of digital services – and government is very much in the business of providing digital services.

     

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    Is GDPR a cyber security silver lining?

    10 May 2017

    The European Union’s General Data Protection Regulation (GDPR) is due to come into force in Spring 2018 and whilst all eyes are currently on the UK’s approach to Brexit, whether or not the UK is still part of the EU at this time is immaterial when it comes to data protection.

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    Are you preparing for the GDPR?

    26 Apr 2017

    The European Union’s General Data Protection Regulation (GDPR) has been a long time in the making.

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    The European Data Protection Regulation

    12 Apr 2017

    The threat posed to the reputation and bottom line of banks by the European Data Protection Regulation is very real and financial institutions need to be ready now to mitigate its potential effects.

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